Privacy Policy
How Emaila Pvt Ltd handles information in the Emaila Flow client app.
Emaila Flow is a client portal for people working with Emaila Pvt Ltd ("Emaila," "we," "us"). It lets clients communicate with their assigned team, view project information and progress, submit requests and documents, access invoices and account records, and use support and meeting features. This policy explains the information involved in those activities and the choices available to you.
Information we handle
- Account and contact details: information provided for your client account, such as your name, email address, phone number, company name, profile details, and sign-in information.
- Project and client records: project requests, company information, documents you submit, deliverables, progress updates, and other information associated with your workspace.
- Communications: messages, support requests, files shared in conversations, and details of calls or meetings arranged through the app.
- Billing records: invoices, payment status, ledger entries, and related records made available to your account.
- Technical information: information needed to operate and protect the service, which may include device and app version, IP address, sign-in activity, and security or error logs. If notifications are enabled, a device notification token may be used to deliver them.
Some information comes from you, some is added by your assigned Emaila team, and some is generated when the app connects to the service. The app only requests device permissions needed for features you choose to use.
How we use information
We use information to set up and manage client accounts; provide project, billing, communication, support, and meeting features; respond to requests; send relevant service notifications; maintain and secure the app; troubleshoot issues; and meet applicable legal and accounting obligations. We do not use client workspace information for advertising.
Access and sharing
Your information is accessible to you and authorized Emaila personnel who need it to provide services. Information posted in a shared project or group may be visible to other authorized participants in that workspace. We do not sell personal information or use third-party advertising, analytics, or crash-reporting services in Emaila Flow. Infrastructure providers that host or transmit the service may process information on Emaila's behalf. We may also disclose information when required by law or when necessary to protect the service and its users.
Security
We use access controls and other technical and organizational measures to protect client information. No electronic system can be guaranteed completely secure. If you believe your account has been accessed without permission, contact us using the details below.
Retention and deletion
We keep account, project, communication, and billing information while it is needed to provide the client service. After a client relationship or account ends, we retain information only as needed for applicable accounting, legal, security, or dispute-resolution purposes, then delete or de-identify it. Backup copies are removed through the normal backup rotation process.
To request access to, correction of, or deletion of your information or Emaila Flow account, use the account-deletion information in the app or email ask@emailadigital.com.pk. You can also use our account-deletion request page. We may verify your identity before processing a request. If a record must be retained for a legal reason, we will explain that when responding.
Your choices and rights
You may update available profile details in the app and manage notifications in your device settings. You may contact us about your information or exercise rights available under applicable privacy law.
Children
Emaila Flow is intended for Emaila clients and their authorized representatives. It is not designed for children.
Changes to this policy
We may update this policy as the app or our practices change. We will post the revised version here with a new effective date and provide additional notice when required.